We never like purchasing things that don’t meet our expectations either. Which is why we offer a 100% satisfaction guarantee with all of our products. We are only able to offer a refund if your order was place within the last 90 days, but we are happy to send a replacement product if your order is damaged. We can not offer a refund or replacement if the product was improperly used or was not purchased from our website. If ordered from a distributor your will need to contact them regarding a refund or replacement. We make every effort to ensure you get the product that best meets your hydration needs, and so we are happy to offer a 100% satisfaction guarantee. We will be happy to send a return shipping label if your order is electable for a return or replacement.
Improper Use: If there is any evidence to suggest that the customer has improperly used the product in any way, the product will no longer be eligible for return, refund or exchange.
We off FREE SHIPPING on all domestic US orders and low-cost shipping on all international orders
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are both weight-based and size-based.
- customer service
- water bottle
Purchased my first bottle/filter over 7 years ago. Love the product. I still use it everyday.
Wonderful product. Happy with the purchase. Thank you for having great customer service.
Long lasting and easy to use and replace!
I love this filter that is so much easier to use than the old version I once had. I use my bottle all the time and it’s so convenient to be able to fill up almost anywhere.A bottle improvement I would love to see next: A snap on cup lid, both to keep spout area gem free and to use when filling bottle from a faucet with not enough height clearance to place the bottle.
I love using my water bottle, especially when I'm traveling. You never know the quality of the water.