Pitcher Questions
How do I flush the filter?

After soaking your filter, screw the blue flushing disk onto the filter. Hold the flushing adapter up to your kitchen faucet, turn the faucet on, and gradually increase the water pressure to medium. Flush the filter for about one minute. You may find your bathroom faucet to be a better fit.

If for some reason you are unable to flush your filter, don’t worry—we have a solution for you! Instead of flushing the filter, you can simply soak it for a longer period of time: about 4-5 hours. To make sure the filter is fully submerged under water you may need to place a dish or a coffee mug on top of it. You can read the full set of instructions here or, if you prefer, watch our video instructions here.

How long does the pitcher filter last?

As long as the filter is kept in a cool dry place it will not expire. Once a filter touches water, its efficiency begins to drop off significantly at 100 gallons or 6 months, whichever comes first. People drink water at different rates, so they reach the 100 gallon mark at different times.

Here is our recommended timetable for replacing your filter:

Families: 2–3 months

Couples: 3–4 months

Individuals: 4–6 months

If you'd like to run the calculations yourself, it's pretty easy to figure out how long it will take you to filter 100 gallons of water. The top reservoir is ½ gallon when completely full. If you fill it twice each day, you'll filter 100 gallons in 100 days, or around 3 months.

How will I know when to change my filter?

There is no exterior indication that the filter needs to be changed, but you can estimate when it needs to be changed based on how often you are filling it! The top reservoir holds about 1/2 gallon and the life of the filter is 100 gallons. That means, if you fill the top reservoir twice a day, you’re filtering about one gallon per day. In that case, the filter would need to be changed in 100 days, or just over three months.

Water is leaking from the top of the filter. How can I fix that?

This is an indication that either the gasket or the threading is misaligned. The gasket is the circular white rubber piece that sits on top of the filter. To realign it, just unscrew the filter from your pitcher, flip the gasket upside down, and carefully screw the filter back into your pitcher. If the leak persists, then it is likely an issue with your reservoir threading. Please contact us here and we will be happy to assist you.

Do your filters remove Total Dissolved Solids (TDS)?

Our filters are powerful enough to remove over 230 contaminants at an average rate of 99.7%. They are also smart enough to leave beneficial minerals in your water. That means that healthy nutrients like calcium, magnesium, and potassium won’t be removed from your water. After all, they are a big part of what makes water so healthy!

TDS meters detect the number of electrolytes in your water. They do so by sending an electric signal between two prongs. That signal speeds up when electrolytes are present and slows down when non-electrolytes are present. This method of testing your water has a few issues. First, it only detects parts per million (ppm) when some contaminants can be dangerous in just parts per billion (ppb) or even parts per trillion (ppt). Second, it assumes that all electrolytes are bad. That is simply not the case since essential nutrients like calcium, magnesium, and potassium are electrolytes! Third, it will not detect other contaminants (e.g., benzene) that are not electrolytes but are still harmful to your health. For all those reasons and more, we don’t buy in to the TDS method of testing your water.

If you'd like to learn more, you can read our blog post here.

How many ounces of water does the pitcher hold?

The bottom of the pitcher holds 80 ounces of water, or 10 cups. The top reservoir will hold 60 ounces of water, which is 7.5 cups or ½ gallon.

How do I clean the pitcher?

We recommend hand washing the pitcher, as needed. The filter does not need to be cleaned and is made with medical grade plastic to prevent mold from growing inside the filter. IT IS NOT DISHWASHER SAFE.

Do I need to keep my pitcher in the refrigerator?

The pitcher and filter should be kept in the refrigerator if possible. This is because the filter has removed all the chemicals and preservatives from your drinking water. That means it is healthy for you, but also for other life forms! If you don't have room in your fridge, you can keep the pitcher on your counter, but be sure to keep it out of the sun and away from any heat source as these will contribute to mold and algae growth.

Can the water, in the pitcher, go above the filter?

Yes, the water line can go above the filter!

My filter is slow. How long should it take for water to pass through my filter?

A properly working filter can take anywhere from five (5) to thirty-five (35) minutes to pass a full top reservoir of water.

If you find that your filter is taking longer than thirty-five (35) minutes, an extra long soak will help to speed it up. To do so, just remove the filter from the reservoir. Then, fill the pitcher to about 3/4 full with tap water, place the filter in the water and the reservoir back on top of the pitcher to keep the filter submerged. Soak it overnight, about 8-10 hours. Then, reinstall the filter in the reservoir and you’re good to go!

If you find that your filter is taking less than five minutes to empty a full top reservoir, please contact us here and we will be happy to help you!

My filter is fast. How long should it take for water to pass through my filter?

A properly working filter can take anywhere from five (5) minutes to thirty-five (35) minutes to pass a full top reservoir of water. The filter has two main parts: an extremely dense, thick, bowl-shaped material and a loose material that sits in it. No matter what, your unfiltered water has to pass through both components. As it does, the dense material and loose material will slow the passage of water to at least five minutes. At that speed our test results show that the filter is properly removing contaminants. If your filter is passing a full top reservoir of water (almost ½ gallon) more quickly than that please let us know.

Sometimes I notice black dust in the filter packaging. What is that?

Our Affinity® filtration technology is comprised of eight different materials known for their ability to absorb and bind to contaminants. One of them is a black granular material. A small amount of residue can be found in the filter packaging or in the top reservoir of your pitcher. Not to worry: that is entirely normal and not harmful whatsoever.

If you find black residue in the part of your pitcher holding filtered water, simply dump it out and filter a new batch of water. If you find this happening more than once or twice please contact us at info@clearlyfiltered.com and we will gladly assist you in resolving the issue.

My filtered water doesn’t taste quite right. What can I do?

We cannot guarantee a certain taste due to its subjective nature. But, these are high performance filters, so there should be a noticeable improvement in the taste of your water. To get rid of any residual bad taste we recommend that you soak the filter overnight (about 8-10 hours). It may float so make sure it is fully submerged by placing a dish or coffee mug on top of it. The soaking will allow water to fully saturate the filter and improve the taste.

If the long soak doesn’t completely solve the issue please do let us know by contacting us here (info@clearlyfiltered.com) and we will gladly help you out.

Part of my pitcher arrived damaged. How can I replace it?

Our pitcher body comes with a lifetime warranty. So, if there is ever any damage to your pitcher body during shipping or after, please let us know and we will replace it for you at no extra charge.

The warranty applies to standard use of the pitcher and does not cover the filter. Faulty or broken products will be replaced. Normal wear on the pitcher body is not grounds for replacement. All products must be returned to Clearly Filtered prior to replacement.

The lid won’t stay on my pitcher. How can I fix it?

Don’t worry! Just let us know and we’ll fix that for you right away.

There are two holes on the top back side of my pitcher. Why is that?

These air holes are purposely placed on your pitcher to allow air to enter the pitcher as water exits. That way when you pour a glass of water there will be a smooth stream every time. We do place these air holes high enough so it would be hard for the water level to reach them. But, please do be mindful of the water level as water can leak from them if it gets too high.

It looks like someone tampered with my box. What can I do?

Our beautiful boxes can draw the attention of curious hands. Fortunately, we take extra steps to protect the heart and soul of your shipment: the filter. It should be in its own sealed bag. If the filter bag looks like it has been opened please let us know immediately. If your box was opened but the filter bag is still sealed then simply wash out your pitcher with soap and warm water and you’re good to go!

I have an older model pitcher and filter. Is the current model compatible?

We are always looking for the newest technology and materials in order to update our pitcher and filter. When we do update them we make sure each previous model is fully compatible with the newer model. So long as a pitcher has our name, our filters will be compatible with it.

How much does the pitcher filter cost? Are there any discounts?

One pitcher filter is typically $50.00. There are two main ways to bring that price down. The first is by ordering in bulk. A one-time order for a 3-pack is $140, or $46.67 per filter. A one-time order for a 6-pack is $270, or $45 per filter.

The second way is our subscription discount. You sign up for shipments on a customizable schedule and we send you filters at a 10% discount every time. That brings the single filter price down to $45. The 3-pack subscription price is $126, or $42 per filter. And the 6-pack subscription price is $243 or $40.50 per filter.

How does the filter work?

We developed our high performance Affinity® filtration technology by combining eight different materials, each of which is known for its strong absorbent properties. Together these materials work harmoniously in a process called ionic absorption. As your tap water passes through the filter the contaminants will ionically bind to the materials, permanently removing them to give you expertly filtered water that is clean and safe.

What does the pitcher filter remove?

A whole lot of nasty stuff. We use an independent, EPA-certified lab to rigorously test our filters to NSF standards. We are all about transparency so we post those test results right here on our Test Results Page. It shows the name of the particular contaminant, the concentration before filtration, the concentration after filtration, and the percentage removed.

What material is used to make the pitcher?

The pitcher is made of a material called Tritan®. It is a medical-grade, premium plastic free of BPA (Bisphenol A), BPS (Bisphenol S), and EA (estrogenic activity).

Are your pitcher filters recyclable?

Great question! Yes, we happily recycle all used filters and are constantly working on finding the best end-of-cycle solution that has the lowest impact on the environment.

Some recycling centers have trouble processing our filters. So, if you send them back to us at the address below we will make sure they're properly recycled and we'll give you $5 in store credit, too!

Recycling with Clearly Filtered

23121 Antonio Pkwy
Suite 130
Rancho Santa Margarita, CA 92688

Sink Questions
How long do the Under-the-Sink filters last?

The Under-the-Sink (UTS) unit is built for large quantities of water and will last for up to 2,000 gallons. That milestone is reached at different times according to the number of people using it. Our guidelines are as follows:

Individuals: 15 months

Couples: 12 months

Families: 9 months

All three filters must be changed at the same time. All municipal water supplies are different, so the frequency at which filters need to be changed is always approximate. We recommend making a note of your installation date as a reminder of when to replace the filters or you can sign up for our filter subscription: you’ll never forget to switch your filters and you’ll save 10% on each filter replacement!

What does the Under-the-Sink unit remove?

The Under-the-Sink (UTS) unit removes a whole lot of nasty stuff: over 230 contaminants. We use an independent EPA-certified lab to rigorously test our filters to NSF standards. We are all about transparency so we post those test results right here on our Test Results Page. It shows the name of the particular contaminant, the concentration before filtration, the concentration after filtration, and the percentage removed. You can see the full list of test results for the UTS unit here.

What is the filter made of (material)?

The Under-the-Sink (UTS) unit is made with a proprietary blend specifically formulated for Clearly Filtered. These filters are made from a multi-blend of catalysts that remove the contaminants commonly found in municipal tap water giving you and your family convenient, clean, and safe drinking water.

How does the filter work?

We developed our high performance Affinity® filtration technology by combining eight different materials, each of which is known for its strong absorbent properties. Together these materials work harmoniously in a process called ionic absorption. As your tap water passes through the filter, the contaminants will ionically bind to the materials, permanently removing them to give you expertly filtered water. For this particular system, each of the three filters is dedicated to removing a different subset of contaminants. That allows the system to handle high quantities of water without excessive water pressure restrictions.

How do I install the Under-the-Sink unit?

The initial set up is a piece of cake. All you’ll need are the instructions, a pencil, two wrenches, the two screws that came with it, and a drill. If you’d prefer to use video instructions, you can find them here.

After taking the system out of the box, the first thing you will need to do is look under your sink and turn off the cold water valve. Simply turn the valve clockwise to turn it off. Double check that it’s off by trying to turn the cold water on at the faucet. Note that the hot water will still be working.

There may be a little residual water left in the line so before starting the next step place a towel below the cold water valve. Use one of the wrenches to unscrew the cold water line from where it connects to the cold water valve. The UTS system has two lines with a different fitting on each side. For this step, take the line with the female fitting, attach it to the cold water valve, and tighten with a wrench.

Now, take the line with the male fitting and attach it to the line coming from the faucet. Again, use a wrench to tighten it, but this time you may need two wrenches to keep the nut from slipping.

It isn’t necessary to mount the system—it will work perfectly just standing on its own—but if you’re short on space under your sink, mounting it can help you save quite a bit of space. First, place the system against the wall where you are going to mount it. Use a pen or pencil to mark the eyelets so you’ll know where to drill the screw into the wall. Be sure to leave enough room below the filters to replace them when the time comes.

Next, set the system down and drill a screw into each of the two marks you made. Then, use the eyelets on the system to hang it on the screws. Secure it by sliding it to the left or right.

Finally, turn the cold water valve back on by turning it counter-clockwise. That’s it! Now just sit back and enjoy the peace of mind knowing you are drinking clean and safe water directly from your faucet.

How big is the Under-the-Sink unit? What size are the fittings?

The Under-the-Sink (UTS) unit is both large enough to remove contaminants from large quantities of water and compact enough to fit neatly under your sink. An image with the exact dimensions is below. The fitting on the intake line is female ⅜” compression. The fitting on the output line is male ⅜” compression.

Are your Under-the-Sink filters recyclable?

Great question! Yes, we happily recycle all used UTS filters and are constantly working on finding the best end-of-cycle solution that has the lowest impact on the environment.

Some recycling centers have trouble processing our filters. If you send them back to us at the address below we will make sure they're properly recycled and we'll give you $10 in store credit, too!

Recycling with Clearly Filtered

23121 Antonio Pkwy
Suite 130
Rancho Santa Margarita, CA 92688

Bottle Questions
How long does the bottle filter last?

The bottle filter lasts up to 25 gallons or 6 months (whichever comes first). This number may vary depending on how often it is used and the amount of contaminants in the water. Generally speaking, 25 gallons is about 145 fills in our Tritan bottles or 160 fills in stainless steel bottles.

Do I need to soak or flush the bottle filter before using it?

Nope! The bottle filter is ready to use upon arrival and does not need to be flushed or primed. Just screw the blue filter into the blue adapter at the bottom of the straw and you’re good to go!

How do I use the water bottle?

Use the bottle in an upright position and with the mouthpiece pushed all the way back on the cap. You should feel a slight ‘click’ when it’s in the proper position.

Can I add things to the water in my bottle? (E.g., fruit, supplements, etc.)

Good question. Unfortunately, the answer is no. The water bottle is designed for water only and any additives would affect the performance of the filter.

There is only air coming through the mouthpiece on the cap. How can I fix this?

In this case, it is likely that the mouthpiece came loose. The good news is that you can pop it right back into place. The mouthpiece just needs to be reseated so it is aligned with the cap. To do so, raise the mouthpiece and firmly pull it straight up off the top of the bottle. Then, pop it back into place and try drinking from it. If the problem persists, it could be that either the straw detached from the cap or the filter detached from the straw. Double check to make sure all the parts are connected securely. If these solutions don’t work, contact us and we’ll make sure you’re taken care of.

What material is used to make the Stainless Steel bottle?

We use a food-grade 18-8 steel to make our insulated bottles. That grade of steel is non-magnetic and extremely resistant to corrosion.

What material is used to make the plastic bottle?

The plastic bottle is made of a material called Tritan®. It is a medical-grade, premium plastic, free of BPA (Bisphenol A), BPS (Bisphenol S), and EA (estrogenic activity).

What material is used to make the glass bottle?

The glass bottle is made of a specific type of glass called borosilicate. It is specifically designed for thermal expansion so it will not crack during drastic temperature changes.

Part of my bottle arrived damaged. How can I replace it?

Each of our bottles comes with a lifetime warranty. If one arrives damaged, please let us know right away so we can resolve the problem as quickly as possible.

It seems like my bottle filter is slow or clogged. What can I do?

The filter contains a dense block of filtration material. As you draw water up through the straw the filter will cause some restriction in the flow of water. If it is anything stronger than drinking a thick milkshake please contact us so we can help you to get it flowing more smoothly.

Are your bottle filters recyclable?

Great question! Yes, we happily recycle all used filters and are constantly working on finding the best end-of-cycle solution that has the lowest impact on the environment.

Some recycling centers have trouble processing our filters. If you send them back to us at the address below we will make sure they're properly recycled and we'll give you $5 in store credit, too!

Recycling with Clearly Filtered

23121 Antonio Pkwy
Suite 130
Rancho Santa Margarita, CA 92688

Fridge Questions
What contaminants are removed?

A whole lot of nasty stuff. We use an independent EPA-certified lab to rigorously test our filters to NSF standards. We are all about transparency so we post those test results right here on our Test Results Page. It shows the name of the particular contaminant, the concentration before filtration, the concentration after filtration, and the percentage removed.

How long does the Fridge filter last?

For a typical family using the fridge filter for ice and drinking water the filter will last for an average of 12 months or 365 gallons.

Are your fridge filters recyclable?

Great question! Yes, we happily recycle all used fridge filters and are constantly working on finding the best end-of-cycle solution that has the lowest impact on the environment.

Some recycling centers have trouble processing our filters. If you send them back to us at the address below we will make sure they're properly recycled and we'll give you $5 in store credit, too!

Recycling with Clearly Filtered

23121 Antonio Pkwy
Suite 130
Rancho Santa Margarita, CA 92688

Filter Questions
How do I flush the filter and assemble the pitcher?

See attached instructions... SEE INSTRUCTIONS

How long does the pitcher filter last?

The filters are rated to last up to 100 gallons or 6 months (whichever comes first). Please Keep in mind that the lifetime ratings are on average. They could last less time depending on how often they are used and the content of the water.

The recommendation filter change is below:
Families: 2-3 months
Couples: 3-4 months
Singles: 4-6 months

How long does the bottle filter last?

The bottle filters are rated to last up to 25 gallons or 6 months (whichever comes first). Please keep in mind that the lifetime ratings are on average. They could last less time depending on how often they are used and the content of the water.

Is there an indication for when the filter needs to be replaced?

There is no exterior indication that the filter needs to be changed. The best way to keep track of how often you are filling the tap water reservoir. That reservoir is exactly 1/2 gallon. So, for instance, if you fill it twice a day, that would mean you are filtering about one per day. In that case, the filter would need to be changed in 100 days, or just over three months.

Water is leaking from the top of the filter. How can I fix this?

In-between the filter and the reservoir, where the filter attaches, there is a gasket. The gasket might not be flush which could cause water to leak down the side of the filter. We recommend flipping the gasket over and pressing it back through the threading, making sure it is laying flat.

Does the filter remove Total Disolved Solids (TDS) and/or Parts Per Million (PPM)? If not, then why?

Our filters do not remove the mineral content (or TDS) of the water. The mineral content is a healthy component of water and not something our filters are designed to remove. For more information, check out our blog post on this very topic: Read Blog >

Shower Questions
What contaminants are removed by the shower head?

Free Chlorine (Cl-)

Combined Chlorine (Sodium Hypochlorite)

Hydrogen Sulfate (rotten egg smell)

Iron oxide (rust water)

Dirt, sediment

Odors

How long do the shower filters last?

Each fixed shower head filter lasts up to 5,000 gallons or 6 months (whichever comes first).

Each handheld shower head filter lasts up to 3,000 gallons or 3 months (whichever comes first). When ordering replacement filters for your handheld shower head, please note that the replacement orders come in packs of 2.

Is there any indication that the filter needs to be changed?

The material inside a new shower filter is a bright gold color. When the media inside turns from its original golden color to a dark grey or black color it is time to replace the cartridge.

My shower head is leaking. How do I stop the leak?

If your fixed shower head leaks from where the two housing halves twist together it is usually caused by warped or pinched o-rings. The black o-rings sit inside of the housing, one on each side. Make sure they are seated flat and are not dried out. These two rubber parts need to be coated in a layer of vaseline or other petroleum-based lubricant at the time of filter replacement. Using a q-tip can help make the experience a quick and tidy one.

If your handheld shower head is leaking please let us know and we will be sure to help you resolve that immediately.

Account Questions
How does the filter subscription work?

The filter subscription is a personalized, flexible schedule for automatic shipments of replacement filters. All filter subscriptions give a 10% discount on each replacement with free shipping in the U.S. You can change your subscription frequency or quantity at anytime!

How do I start a filter subscription?

Find the type of filter you’re looking for on the Replacement Filters page and click on the image. On the product page you’ll see two options: ‘One-Time Purchase’ or ‘Save 10% with Subscription’. Choose the second option, then use the drop-down menu to decide how many filters you want in each shipment and how often you’d like to receive it (e.g., 1 filter every 3 months, 3 filters every 10 months, etc. It’s completely up to you!). Click “Add to Cart” and update your relevant shipping and billing information and you’re good to go!

How do I update my shipping address?

Login to your account

- Enter login email and password.
- Click “Manage Subscriptions” toward the bottom of the page.
- Click "Edit" next to the subscription you would like to change.
- Click on the existing address information, delete it, and enter your new shipping address.
- Click "Save" at the bottom of the page.

How do I update my billing information?

Login to your account

- Enter login email and password.
- Click “Manage Subscriptions” toward the bottom of the page.
- Click “Billing Information” on the left side of the page.
- Click “Update Card" on the right side of the page.
- Enter your new information in the spaces provided and click “Update Card” at the bottom of the page.

How do I change my subscription schedule?

Login to your account

- Enter login email and password.
- Click “Manage Subscriptions” toward the bottom of the page.
- Click “Subscriptions” on the left side of the page.
- Click “Edit” on the right side of the page next to the product you're updating.
- Click on ”Change Delivery Schedule” underneath ”Delivery Schedule Every __”.
- Under “Delivery Schedule” choose your desired intervals with the drop down menus.
- Click “Save”.

How do I cancel my filter subscription?

Login to your account

- Enter login email and password.
- Click “Manage Subscriptions” toward the bottom of the page.
- Click “Subscriptions” on the left side of the page.
- Click “Cancel” on the right side of the page next to the product you're cancelling.
- Follow the prompts to finish cancellation.

How do I reactivate my filter subscription?

Login to your account

- Enter login email and password.
- Click “Manage Subscriptions” toward the bottom of the page.
- Click “Subscriptions” on the left side of the page.
- Click “Reactivate” on the right side of the page next to the product you're updating.
- Update “Next Charge Date” if necessary.

Shipping Questions
How much does shipping cost?

We always offer free shipping everywhere in the United States!

For international orders, the cost of shipment will be automatically calculated once you begin the checkout process. You’ll be able to see the shipping cost before you make any payment.

When is my order processed?

Your order is generally processed in our warehouse within 24–48 hours. Do keep in mind that our warehouse only operates Monday–Friday.

How long does it take for a shipment to arrive in the United States?

The shipment will arrive within 3–5 business days once it has been processed.

How do I track my shipment?

An email will be sent with the tracking information once the product is on its way. If at any time you need the tracking number, email us or call us at (877) 876-2740 and we will be happy to help.

What’s your return policy?

We are confident that once you start using clean water you won’t want to go back. So, we offer a 60-day risk-free return policy. Try any of our products for 60 days and if there's anything you're not happy with, you can return it for a full refund.

How can I return a product?

If you’re having an issue with one of our products, we would love to help you get to the bottom of it! You can email us or call us at (877) 876-2740 and one of our delightful customer service agents will be happy to help you. Please get in touch with us before sending any product back so that we can provide our return address or a return label if needed.

Are your filters recyclable?

Great question! Yes, we happily recycle all used filters and are constantly working on finding the best end-of-cycle solution that has the lowest impact on the environment.

Some recycling centers have trouble processing them, so if you send them back to us at the address below, we will make sure they're properly recycled and we'll give you $5 in store credit, too ($10 for one set of Under-the-Sink filters)!

Recycling with Clearly Filtered

23121 Antonio Pkwy
Suite 130
Rancho Santa Margarita, CA 92688

Referral Questions
What is your referral program?

Give a friend 25% off and you get $10 when they order a new system! After ten referrals we will reward you with free filters for life!

How do I join and get my referral link?

Visit the referral program page and enter your email address. From there you will be given your referral link. After you send the link to family and friends they can click on it to receive a 25% discount code.

You can also easily view and manage the number of referrals you’ve generated, your store credit balance, and the people you’ve already shared it with. Share it with more people to get more referrals!

How do I get credit for a referral?

To successfully refer someone, the person you referred must purchase a new Clearly Filtered filter system using your individual referral link. Eligible products include:

Water Pitcher

3-Stage Under-the-Sink Unit

Tritan Plastic or Stainless Steel Filtered Bottle

Fixed or Handheld Shower Head

Universal Inline Fridge Filter Unit

Purchases from pre-existing customers or for filters alone are not eligible for any referral program discounts. Referral orders that are returned for a refund will also become ineligible and any previously-awarded store credit will be affected accordingly.

What is the best way to share Clearly Filtered with people I know?

The easiest way to start the conversation is to tell them why you chose Clearly Filtered! Whether you were concerned about a specific contaminant, wanted general toxins removed from your diet for medical reasons, or just wanted healthier water—let them know!

We think everyone should be aware that Clearly Filtered provides a better way to get clean and safe water. If someone you know uses an inferior water filter, that’s the perfect place to start. It’s time your family and friends realize that their filters just aren’t cutting it!

We also have great articles (link to Learn section) about what makes Clearly Filtered different. Share these with your friends or family along with your referral link so you get credit!

What do I get if I refer 10 friends?

We’re a small company that chooses to make an investment in our fans instead of a giant advertising budget. That means we want to say a big ‘thank you!’ for spreading the word far and wide.

Once you hit 10 referrals, you will get:

$90 store credit ($10 for every referral up to nine)

Free Filters for Life ($140 store credit per year, which is the cost of three pitcher filters)

You can decide how you want to spend both the $90 and your yearly $140—be it replacement filters or a new Clearly Filtered product you’ve had your eye on. We don't want to lock you in to anything, so we leave the choice up to you.

How can I use my store credit?

Once you have received credit for a successful referral(s), you will be able to see your available credit after logging into your account. On the referral page, you will be able to see your Credit Balance, choose the amount you’d like to redeem on the credit slider, and click the “Redeem a $XX Coupon” button. (For example, if you have $30 of store credit from 3 referrals, you can adjust the slider to $10 if you’d like to save the remaining $20 for a future purchase.)

Please note: Coupon codes are only available in increments of $10. If you attempt to redeem a coupon amount that exceeds the amount of your order, any excess credit will be lost.

What if I referred a friend in the past? Can I get credit for that?

Unfortunately we have no way of tracking this information so we’re unable to credit past referrals before we launched the program.

Still have questions? Email us and we'll be happy to answer!