The filters are rated to last up to 200 gallons or 6 months (whichever comes first). Please keep in mind that the lifetime ratings are on average. They could last less time depending on how often they are used and the content of the water.
The bottle filters are rated to last up to 25 gallons. Please keep in mind that the lifetime ratings are on average. They could last less time depending on how often they are used and the content of the water.
In-between the filter and the reservoir, where the filter attaches, there is a clear O-Ring gasket. The gasket can possibly not be sitting flush and we would recommend flipping it over and pressing it back through the threading. Check to make sure the O-ring is laying flat.
Our filters do not remove the mineral content (or TDS) of the water. The mineral content is a healthy component of water and not something our filters are designed to remove. For more information, check out our blog post on this very topic: http://www.clearlyfiltered.com/tds-questions/
We recommend hand washing the pitcher, as needed. The filter does not need to be cleaned and is made with Medical Grade plastic to prevent mold from growing inside the filter. IT IS NOT DISHWASHER SAFE.
Yes, the water line can go above the filter. The filters does not need to submersed in water but it is okay for the water to fill the clear portion of the pitcher. Keep the water line below the reservoir.
Use the bottle in a upright position and with the mouthpiece pushed all the way back on the cap. The filter is at the bottom of the straw therefore, tilting the water bottle will go against the design.
The mouthpiece came loose. Good news is that you can pop it right back into place. The mouthpiece just needs to be reseated so it is aligned with the cap. Try popping it off and pressing it back into place!