All Product
Questions
General Filter
Questions
Pitcher
Questions
3-Stage Under-the-Sink
Questions
Bottle
Questions
VIP Filter Program
Questions
Shipping
Questions
Shower Head
Questions

FILTER QUESTIONS

Q.How do I flush the filter and assemble the pitcher?

A.See attached instructions. . . SEE INSTRUCTIONS

Q.How long does the pitcher filter last?

A.The filters are rated to last up to 100 gallons or 6 months (whichever comes first). Please Keep in mind that the lifetime ratings are on average. They could last less time depending on how often they are used and the content of the water.
The recommendation filter change is below:
Families: 2 – 3 months
Couples: 3 – 4 months
Singles: 4 – 6 months

Q.How long does the bottle filter last?

A.The bottle filters are rated to last up to 100 gallons or 6 months (whichever comes first). Please keep in mind that the lifetime ratings are on average. They could last less time depending on how often they are used and the content of the water.

Q.Is there an indication for when the filter needs to be replaced?

A.Yes. The filter is designed to restrict the flow when it has run it’s course.

Q.Water is leaking from the top of the filter. How can I fix this?

A.In-between the filter and the reservoir, where the filter attaches, there is a clear O-Ring gasket. The gasket can possibly not be sitting flush and we would recommend flipping it over and pressing it back through the threading. Check to make sure the O-ring is laying flat.

Q.Does the filter remove Total Disolved Solids (TDS) and/or Parts Per Million (PPM)? If not, then why?

A.Our filters do not remove the mineral content (or TDS) of the water. The mineral content is a healthy component of water and not something our filters are designed to remove. For more information, check out our blog post on this very topic: READ BLOG >

PITCHER QUESTIONS

Q.How many ounces of water does the pitcher hold?

A.The pitcher holds 64 ounces of water.

Q.How do I clean the pitcher?

A.We recommend hand washing the pitcher, as needed. The filter does not need to be cleaned and is made with Medical Grade plastic to prevent mold from growing inside the filter. IT IS NOT DISHWASHER SAFE.

Q.Do I need to keep my pitcher in the refrigerator?

A.Yes, the pitcher and filter need to be kept in the refrigerator to preserve the life of the filter.

Q.Can the water, in the pitcher, go above the filter?

A.Yes, the water line can go above the filter. The filters does not need to submersed in water but it is okay for the water to fill the clear portion of the pitcher. Keep the water line below the reservoir.

UNDER-THE-SINK FILTER QUESTIONS

Q.What is the life of the filters?

A.We recommended replacing the filters every 9-12 months for most customers. The 3 stages are built uniquely. The filters work as a cohesive whole and cannot be used independently and must be used in the order provided. All three filters must be changed at the same time. All municipal water supply is different therefore, it is always an approximate rate of when the filters will need to be changed.

Q.How do I know when the filters need to be replaced and is there an indication?

A.The filters may slow down depending on your water quality but ultimately you should never let it get to that level. Make a note of your install date as a reminder of when to replace the filters annually. With our VIP program, you will not forget when to switch the filters and save money!

Q.What contaminates are removed?

A.Under the Sink Claims:

Chlorine up to 90%

Chloramines up to 93%

Fluoride up to 99.5%

Nitrates up to 95%

BPA up to 92%

Pharmaceuticals Up to 99%

Lead, Iron, Copper, Mercury, Aluminum up to 99.99%

See Full Results HERE >

Q.What is the filter made of (material)?

A.ClearlyFiltered Under the Sink Unit (UTS) is made with a proprietary blend specifically formulated for Clearly Filtered. These filters are made from a multi-blend of catalysts that remove the contaminants commonly found in municipal tap water giving you and your family convenient clean and safe drinking water.

Q.How does the filter work?

A.Utilizing the latest filtration technologies, the filters are comprised of Fluoride Removal Media and Activated Carbon to remove specific tap water contaminants that are most likely to affect your water quality.

BOTTLE QUESTIONS

Q.Do I need to flush the water bottle before using it?

A.No, the water bottle is ready to use upon arrival and does not need to be flushed or primed. Watch the video below to see how to use you Clearly Filter Water Bottle. WATCH VIDEO >

Q.How do you drink from the water bottle?

A.Use the bottle in a upright position and with the mouthpiece pushed all the way back on the cap. The filter is at the bottom of the straw therefore, tilting the water bottle will go against the design.

Q.Can I add protein powder, lemon, flavored mixers, or any additives to the water?

A.No, the water bottle is designed for water only and any additives would effect the performance of the filter.

Q.There is only air coming through the mouth piece on the cap. How can I fix this?

A.The mouthpiece came loose. Good news is that you can pop it right back into place. The mouthpiece just needs to be reseated so it is aligned with the cap. Try popping it off and pressing it back into place!

VIP FILTER PROGRAM QUESTIONS

Q.What is the VIP Filter Program?

A.The VIP program is a personalized filter subscription by mail on a 2, 3, 4, 5 or 6 month rate. Replacement filters are auto-shipped on your schedule. All filters were be discounted up to 15% and free US domestic shipping. Change, cancel or update your account at anytime.

Q.How do I update my billing address?

A.

  • Login to your account at https://www.clearlyfiltered.com/account
  • Enter login email and password
  • Click “View Address”
  • Click “Edit”
  • Check “Set as Default Address?”
  • Click “Update Address”

Q.How do I update my billing information?

A.

  • Login to your account at https://www.clearlyfiltered.com/account
  • Click “Manage Subscriptions”
  • Click “Billing Information”
  • Click “Edit Card”
  • Click “Update Card”
  • Click “Update Card” one more time

Q.How do I change my subscription schedule?

A.

  • Login to your account at https://www.clearlyfiltered.com/account
  • Click “Manage Subscriptions”
  • Locate the product and click “Edit”
  • Click “Change Delivery Schedule”
  • Under “Delivery Schedule” choose desired months with the drop down menu
  • Click “Save”

Q.How do I cancel my VIP account?

A.

Q.How do I reactivate my VIP account?

A.

SHIPPING QUESTIONS

Q.How much does shipping cost?

A.Shipping is free for all United States Domestic locations.

For international orders, begin the checkout process and the cost of shipment will be provided before the payment process.

Q.When is my order processed?

A.Your order is processed within 24 - 48 hours from our warehouse. Do keep in mind our warehouse operations are Monday - Friday only.

Q.How long does it take for a shipment to arrive in the United States?

A.The shipment will arrive within 5 -7 business days once the shipment has been processed.

Q.How do I track my shipment?

A.An email will be sent with the tracking information once the product is on it’s way. If at anytime, you need the tracking number email info@clearlyfiltered.com or call 877-876-2740.

SHOWER HEAD QUESTIONS

Q.What contaminates are removed by the shower head?

A.

  • Free Chlorine (Cl-)
  • Combined Chlorine (Sodium Hypochlorite)
  • Hydrogen Sulfate (rotten egg smell)
  • Iron oxide (rust water)
  • Dirt, sediment
  • Odors

Q.How long do the fixed shower filters last?

A.The fixed shower head filters last 10,000 gallon or six months, whichever comes first. Please keep in mind that all of these lifetime ratings are on average. They could last less time depending on how often they are used and the content of the water. Even if someone isn’t using the filter very often, the filter does oxidize and its usefulness disappears with that. This is the reason for the “whichever comes first” stipulation. They cannot be reused. Once they come into contact with water, their life begins.

Q.How long do the hand held shower head filters last?

A.The Handheld, then is it a 5,000 gallon or 3 month cartridge, whichever comes first. Please keep in mind that all of these lifetime ratings are on average. They could last less time depending on how often they are used and the content of the water. Even if someone isn’t using the filter very often, the filter does oxidize and its usefulness disappears with that. This is the reason for the “whichever comes first” stipulation. They cannot be reused. Once they come into contact with water, their life begins.

Q.Is there an indication the filter needs to be changed?

A.On the cartridge, there is a viewing window that allows you to see to the inside of the cartridge. When the media inside turns from its original golden color with white beads to a dark grey or black color with white beads, it is time to replace the cartridge.

Q.There is a leak, how do I fix this?

A.A leak from where the two housing halves twist together is usually caused by warped or pinched o-rings. The o-rings sit inside of the housing, one on each side of the replaceable filter cartridge. Make sure they are seated flat and are not dried out. These two rubber parts need to be coated in a layer of vaseline or other petroleum-based lubricant at the time of filter replacement. Using a q-tip can help make the experience a quick and tidy one.