Below FAQ are some common concerns of our customers before and/or after purchasing our products. If you have other questions, please just send them to

Filter Questions

The video below demonstrates a great step-by-step process for how to set up the pitcher and written instructions to walk you through the process.
The filters are rated to last up to 200 gallons or 6 months (whichever comes first). Please keep in mind that the lifetime ratings are on average. They could last less time depending on how often they are used and the content of the water.
The bottle filters are rated to last up to 25 gallons. Please keep in mind that the lifetime ratings are on average. They could last less time depending on how often they are used and the content of the water.
There is no exterior indication that the filter needs to be changed. The best way is to keep track of how often you are filling the tap water reservoir. That reservoir is exactly 1/2 gallon. So, for instance, if you fill it twice a day, that would mean you are filtering about one per day. In that case, the filter would need to be changed in 100 days, or just over three months.
In-between the filter and the reservoir, where the filter attaches, there is a gasket. The gasket can might not be sitting flush. We recommend flipping it over and pressing it back through the threading, making sure it is laying flat
Our filters do not remove the mineral content (or TDS) of the water. The mineral content is a healthy component of water and not something our filters are designed to remove. For more information, check out our blog post on this very topic:

Pitcher Questions

The pitcher holds 64 ounces of water.
We recommend hand washing the pitcher, as needed. The filter does not need to be cleaned and is made with Medical Grade plastic to prevent mold from growing inside the filter. IT IS NOT DISHWASHER SAFE.
Yes, the pitcher and filter need to be kept in the refrigerator to preserve the life of the filter.
Yes, the water line can go above the filter. The filters does not need to submersed in water but it is okay for the water to fill the clear portion of the pitcher. Keep the water line below the reservoir.

Bottle Questions

No, the water bottle is ready to use upon arrival and does not need to be flushed or primed. Watch the video below to see how to use you Clearly Filter Water Bottle.
Use the bottle in a upright position and with the mouthpiece pushed all the way back on the cap. The filter is at the bottom of the straw therefore, tilting the water bottle will go against the design.
No, the water bottle is designed for water only and any additives would effect the performance of the filter.
The mouthpiece came loose. Good news is that you can pop it right back into place. The mouthpiece just needs to be reseated so it is aligned with the cap. Try popping it off and pressing it back into place!

VIP Filter Program Questions

The VIP program is an auto-shipment for replacement filters, with a 20% discount. Also, shipping is always free for United States Domestic locations.
To update your account, please email or call 877-876-2740 and we would be happy to update your information.
Your VIP account can be canceled at anytime by emailing or calling 877-876-2740.

Shipping Questions

Shipping is free for all United States Domestic locations. For international orders, begin the checkout process and the cost of shipment will be provided before the payment process.
Your order is processed within 24 - 48 hours from our warehouse. Do keep in mind our warehouse operations are Monday - Friday only.
The shipment will arrive within 5 -7 business days once the shipment has been processed.
An email will be sent with the tracking information once the product is on it’s way. If at anytime, you need the tracking number email or call 877-876-2740.