We never like purchasing things that don’t meet our expectations either. Which is why we offer a 100% satisfaction guarantee with all of our products. We are only able to offer a refund if your order was place within the last 90 days, but we are happy to send a replacement product if your order is damaged. We can not offer a refund or replacement if the product was improperly used or was not purchased from our website. If ordered from a distributor your will need to contact them regarding a refund or replacement. We make every effort to ensure you get the product that best meets your hydration needs, and so we are happy to offer a 100% satisfaction guarantee. We will be happy to send a return shipping label if your order is electable for a return or replacement.
Improper Use: If there is any evidence to suggest that the customer has improperly used the product in any way, the product will no longer be eligible for return, refund or exchange.
We off FREE SHIPPING on all domestic US orders and low-cost shipping on all international orders
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are both weight-based and size-based.
- shower head
- shower water
Filter is very good. Need better video on how to replace cartridge. Thru away instructions with the first filter and replacement filter had none
Thanks so much for your review and feedback! I'm not sure if you've already seen this video, but you can watch the replacement instructions here starting at 1:01: www.youtube.com/watch?v=cZZUXW_rz1Y Please don't hesitate to reach out if you ever have other questions!
Fixed shower head filter
This filter makes the difference when it comes to the health of my curly hair. I have used my shower head for a couple years now and would not have it any other way. Please keep making these amazing products, thank you!
Fixed head water filter replacement
It does a great job. I feel it helps your skin and hair feel better and look better. Just knowing that it keeps the water safe makes me feel good.
So awesome we see a 100% difference in our shower water since we bought this and couldn’t go without it !
It was so easy to install and when we replaced the filter, the old one was black on the inside! I was so happy to know that we had been protected from all of that. Again, it's very easy to change and install. Thank you for the "auto renewal" because, honestly, I would have forgotten to change it. I also love the new design on my new pitcher! So much easier and you don't get back wash if there is water in the reservoir a really nice improvement from the old design!