Warranty Information

In order to assure the highest quality standards possible, each order is inspected for defect prior to shipping. This makes defects incredibly rare, however if you feel that the item is defective you must notify us within 5 business days of receipt by filling out the Return Authorization Form on our website.

Return shipping is the buyers responsibility. We will not provide a return label for items being returned.

We ask that you inspect your shipment upon receipt of your package. Any defects, omissions or inaccuracies in the shipment that are not claimed within 5 business days will not be accepted for refunds or exchanges.

Returns will be accepted if the company determines that in fact, the product falls within the terms of this warranty. The customer is responsible for all shipping charges involved should this occur.

Refunds:

We never like purchasing things that don’t meet our expectations either. However, at this time WE CANNOT OFFER REFUNDS for products once they have been removed from the original packaging or used. We make every effort to ensure you get the product that best meets your hydration needs however, we DO NOT offer a satisfaction guarantee at this time. Product not meeting customer’s expectations cannot be returned for a refund.

Return Shipping is the responsibility of the customer to return the product.

Improper Use: If there is any evidence to suggest that the customer has improperly used the product in any way, the product will no longer be eligible for return, refund or exchange.

Care Instructions:

The greatest part about Clearly Filtered products is the filter doesn’t need to be cleaned!

The products are designed not to require regular maintenance. The material inside is made from Medical Grade plastic that prevents mold from growing inside the bottle.

Here are a couple suggestions to keep your filter bottle in tip-top shape:

DO NOT:

use soap on the filter
place filter in dishwasher
place bottle in freezer
use with hot water
use with salt water

And remember to always use to bottle upright. The filters at the bottom, so tipping it works against the product’s design.

When to replace the filter? When the flow becomes restricted (approximately 100 gallons or 6 months, whichever comes sooner)